Making a Complaint

Sales Complaints

Should you have a cause for a complaint please send this in writing to Amy Dedman by email: amydedman@intercounty.co.uk or in writing to:

Intercounty, 21 North Street, Bishops Stortford, Herts CM23 2LD

All written complaints will be acknowledged in writing either by postal letter or e-mail within 3 working days and a proper investigation promptly undertaken. 

A formal written outcome of this investigation will be sent to the Complainant within 15 working days

If the Complainant remains dissatisfied they can then pursue the complaint in writing via the Sales Director Matt Farrington (mattfarrington@intercounty.co.uk) or by postal letter to the same address above.

Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant within 15 working days.

If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman

www.tpos.co.uk

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.